Terms & Conditions

Contents

Clause

1. These terms 1

2. Information about us and how to contact us 1

3. Our contract with you 1

4. Our products 2

5. Your rights to make changes 2

6. Our rights to make changes 2

7. Providing the products 3

8. Your rights to end the contract 6

9. How to end the contract with us (including if you have changed your mind) 9

10. Our rights to end the contract 11

11. If there is a problem with the product 11

12. Price and payment 13

13. Our responsibility for loss or damage suffered by you 14

14. How we may use your personal information 15

15. Other important terms 15

 

Our terms

1. These terms

1.1 What these terms cover. These are the terms and conditions on which we supply the Media Law & Business Affairs course (the “Course”) to you, whether the Course includes goods, services or digital content.

1.2 Why you should read them. Please read these terms carefully before you submit your order of a registration on the Course to us (your “Registration”). These terms tell you who we are, how we will provide the Course and associated products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1 Who we are. We are Media Law & Business Affairs Limited a company registered in England and Wales. Our company registration number is 8994284 and our registered office is at 24 Hanover Square, London W1S 1JD.  

2.2 How to contact us. You can contact us by telephoning our customer service team at 020 7291 1670 or by writing to us at info@mlba.co.uk.

2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3. Our contract with you

3.1 How we will accept your order. Our acceptance of your Registration on the Course order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your Registration. If we are unable to accept your Registration, we will inform you of this in writing and will not charge you for the Course. This might be because we cannot accept new students at that time (possibly because the Course is oversubscribed), or because of unexpected limits on our resources which we could not reasonably plan for, or because a credit reference we have obtained for you does not meet our minimum requirements, or because we have identified an error in the price or description given to you or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number. We will assign a Registration number to your order and tell you what it is when we accept your Registration. It will help us if you can tell us the registration number whenever you contact us about your Registration.

3.4 We only sell to the UK. Our website is solely for the promotion of our course in the UK.

4. Our product

4.1 Products may vary slightly from the description given. The images of the products on our website are for illustrative purposes only.

5. Your rights to make changes

If you wish to make a change to your Registration please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Course, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change.

6. Our rights to make changes

6.1 Minor changes to the course. We may change the Course at any time:

(a) to reflect changes in relevant laws and regulatory requirements; and

(b) to implement minor technical adjustments and improvements, for example to address a security threat;

(c) to change the syllabus, or individual lectures/course materials, and/or to the lecturers that provide the Course.

6.2 More significant changes to the Course and these terms. In addition, as we informed you in the description of the Course on our website, we may make the following changes to these terms or the Course, but if we do so we will notify you and you may then contact us to end the contract and receive a full refund before the changes take effect:

(a) Cancellation of the Course, and/or more than 50% of the content and/or lecturers being changed without your consent.

6.3 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

7. Providing the Course

7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.

7.2 When we will provide the Course. During the order process we will let you know when we will provide the Course to you. If the Course involves ongoing services and subscriptions, we will also tell you during the order process when and how you can end the contract.

(a) If the products are one-off services. We will begin the services on the date set out on the website or on the date agreed with you during the order process. The estimated completion date for the Course is as told to you during the order process.

(b) If the product is a one-off purchase of digital content. We will make the digital content available for download by you as soon as we accept your order.

(c) If the products are ongoing services or a subscription to receive digital content. We will supply the services or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

7.3 We are not responsible for delays outside our control. If our supply of the Course is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 Your legal rights if we deliver late. You have legal rights if we deliver the Course late. If we miss the final delivery deadline for the Course then you may treat the contract as at an end straight away if any of the following apply:

(a) we have refused to deliver the Course;

(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

(c) you told us  before we accepted your order that delivery within the delivery deadline was essential.

7.5 Setting a new deadline for delivery. If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.4, you can give us  a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

7.6 Ending the contract for late delivery. If you do choose to treat the contract as at an end for late delivery under clause 7.4 or clause 7.5, you can cancel your order for the Course. After that we will refund any sums you have paid to us for the cancelled Course.  

7.7 What will happen if you do not give required information to us. We may need certain information from you so that we can supply the Course products to you, for example, your educational background. If so, this will have been stated in the description of the products on our website. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the Course late or not supplying any part of it if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.8 Reasons we may suspend the supply of the Course to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes;

(b) update the Course to reflect changes in relevant laws and regulatory requirements;

(c) Change the syllabus;

(d) Change parts of the Course content;

(e) Change (some or all of) the lecturers delivering the Course.

7.9 Your rights if we suspend the supply of the Course. We will contact you in advance to tell you we will be suspending supply of the Course, unless the problem is urgent or an emergency. If we have to suspend the Course for longer than 3 months we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, in each case for a period of more than one month and we will refund any sums you have paid in advance for the Course in respect of the period after you end the contract.

7.10 We may also suspend supply of the Course if you do not pay. If you do not pay us for the Course when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the Course until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the Course. We will not suspend the Course where you dispute the unpaid invoice (see clause 12.6). We will not charge you for the Course during the period for which it is suspended. As well as suspending the Course we can also charge you interest on your overdue payments (see clause 12.5).  

8. Your rights to end the contract

8.1 You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get a service re-performed or to get some or all of your money back), see clause 11;

(b) If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

(c) If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions;

(d) In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.7.

8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and you may also be entitled to compensation. The reasons are:

(a) we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

(b) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(c) there is a risk that supply of the Course may be significantly delayed because of events outside our control;

(d) we have suspended supply of the Course for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than one month; or

(e) you have a legal right to end the contract because of something we have done wrong.

8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 Our goodwill guarantee. Please note, these terms reflect the goodwill guarantee offered by Media Law & Business Affairs Limited to its UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the ways set out below. This goodwill guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 11.2):

Right under the Consumer Contracts Regulations 2013

How our goodwill guarantee is more generous

14 day period to change your mind.

21 day period to change your mind.

Consumer to pay costs of return.

We pay the costs of return.

8.5 When you don't have the right to change your mind.  You do not have a right to change your mind in respect of:

(a) Course Registrations made more than 21 days previously;

(b) digital products after you have started to download or stream these;

(c) services, once these have been completed, even if the cancellation period is still running;

(d) products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

(e) sealed audio or sealed video recordings or sealed computer software, once these products are unsealed after you receive them; and

(f) any products which become mixed inseparably with other items after their delivery.

8.6 How long do I have to change my mind? How long you have depends on what you have ordered and how it is delivered.

(a) Have you bought services? If so, you have 21 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

(b) Have you bought digital content for download or streaming? If so, you have 21 days after the day we email you to confirm we accept your order. However, once we have completed the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

(c)            Have you bought goods? if so you have 21 days after the day you (or someone you nominate) receives the goods, unless:

(i)              Your goods are split into several deliveries over different days. In this case you have until 21 days after the day you (or someone you nominate) receives the last delivery to change your mind about the goods.

(ii)            Your goods are for regular delivery over a set period.  In this case you have until 21 days after the day you (or someone you nominate) receives the first delivery of the goods.

8.7  Ending the contract where we are not at fault and there is no right to change your mind. Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods or digital content is completed when the product is delivered, downloaded or streamed and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) £100 as compensation for the net costs we will incur as a result of your ending the contract and/or reasonable compensation for the net costs we will incur as a result of your ending the contract, as compensation for the net costs we will incur as a result of your doing so.

 9. How to end the contract with us (including if you have changed your mind)

9.1 Tell us you want to end the contract. To end the contract with us, please let us know by doing one of the following: 

(a)            Phone or email. Call customer services on 020 7291 1670 or email us at info@mlba.co.uk Please provide your name, home address, details of the order and, where available, your phone number and email address.

(b)            By post. Post us your cancellation it to us at the address given above.

9.2 Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us.   You must either return the goods in person to where you bought them, post them back to us at the address give above. Please call customer services on 020 7291 1670 or email us at info@mlba.co.uk for a return label or to arrange collection.  If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

9.3 When your refund will be made. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind as set out above then:

(a)            If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us.

(b)            In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

10. Our rights to end the contract

10.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:

(a)            you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

(b)            you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products, for example, information about your educational background and qualifications;

(c)            you do not, within a reasonable time, allow us to deliver the products to you or collect them from us;

(d)            you do not, within a reasonable time, allow us access to your premises to supply the services.

10.2 You must compensate us if you break the contract. If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you £100 as compensation for the net costs we will incur as a result of your breaking the contract and/or reasonable compensation for the net costs we will incur as a result of your breaking the contract.

10.3 We may withdraw the Course. We may write to you to let you know that we are going to stop providing the Course. We will let you know at least one month in advance of our stopping the supply of the Course and will refund any sums you have paid in advance for products which will not be provided.

11. If there is a problem with the Course

11.1. How to tell us about problems. If you have any questions or complaints about the Course, please contact us. You can telephone our customer service team at 020 7291 1670 or write to us emailing us at info@mlba.co.uk

11.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. See below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

If your product is goods, for example Course materials, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your product your legal rights entitle you to the following:

·         up to 30 days: if your item is faulty, then you can get a refund. 

·         up to six months: if your faulty item can't be repaired or replaced, then you're entitled to a full refund, in most cases. 

·         up to six years: if the item can be expected to last up to six years you may be entitled to a repair or replacement, or, if that doesn't work, some of your money back.  

If your product is digital content, for example a streamed lecture, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:

·         if your digital content is faulty, you're entitled to a repair or a replacement.

·         if the fault can't be fixed within a reasonable time, or without causing you significant inconvenience, you can get some or all of your money back

·         if you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation

If your product is services, for example the Course provision, the Consumer Rights Act 2015 says:

·         you can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.

·         if you haven't agreed a price upfront, what you're asked to pay must be reasonable.

·         if you haven't agreed a time upfront, it must be carried out within a reasonable time.

12. Price and payment

12.1 Where to find the price for the product. The price of the Course (which includes VAT, where applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 12.3 for what happens if we discover an error in the price of the product you order.

12.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

12.3 What happens if we get the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated in our price list, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

12.4 When you must pay and how you must pay. We accept payment by visa card. When you must pay depends on what product you are buying:

(a)            For goods, you must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.

(b)            For digital content, you must pay for the products before you download them.

(c)            For services, you must make an advance payment of 50% of the price of the Course up to 1 month prior to theCourse’s commencement, but within 1 month of commencement we must receive 100% of the price before we start providing the Course. We will provide an invoice you for the balance of the price of the Course upon receipt of payment.

12.5 We can charge interest if you pay late. If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 5% a year above the base lending rate of Barclays Bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

12.6 What to do if you think an invoice is wrong. If you think an invoice is wrong please contact us promptly to let us know and we will not charge you interest until we have resolved the issue.

13. Our responsibility for loss or damage suffered by you

13.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

13.2 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

13.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

  14. How we may use your personal information

14.1 How we will use your personal information. We will use the personal information you provide to us:

(a)            to supply the products to you;

(b)            to process your payment for the products; and

(c)            if you agreed to this during the order process, to inform you about similar products that we provide, but you may stop receiving these at any time by contacting us.

14.2 We may pass your personal information to credit reference agencies. Where we extend credit to you for the products we may pass your personal information to credit reference agencies and they may keep a record of any search that they do.

14.3 We will only give your personal information to other third parties where the law either requires or allows us to do so.

15. Other important terms

15.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract. If you are unhappy with the transfer you may contact us to end the contract within 14 days of us telling you about it and we will refund you any payments you have made in advance for products not provided.

15.2 You may not transfer your rights to someone else. Our services are personal to you only.

15.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

15.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.

15.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.